REPORT: Future Customer Service Incentive for Water

Ofwat commissioned Economic Insight to consider how to provide water companies with incentives to improve their customer service levels. This report, written in association with specialist consumer insight firm Caroline Thompson Associates, focuses on how a new incentive mechanism should approach measuring, evaluating and comparing companies’ performance with respect to customer service outcomes. Download our…

29.11.2016 – Ofwat Report

Ofwat has today published Economic Insight’s report Future Customer Service Incentive for Water.  This report was written in association with specialist consumer insight firm Caroline Thompson Associates.  It considers how to provide water companies with incentives to improve their customer service levels.  It specifically focuses on how a new incentive mechanism should approach measuring, evaluating…

24.11.2016 – Southern Water Report

Southern Water published Economic Insight’s report Demand Utilisation Risk in Water Resources, which considers the implications of Ofwat’s proposal to allocate demand risk to companies in relation to water resources.  The primary focus of our report has been in relation to the potential for Ofwat to transfer some of the ‘market driven’ element of demand utilisation…

REPORT: Outcomes Framework at PR19

Thames Water commissioned Economic Insight to assess key issues that must be addressed in order to determine an appropriate approach to outcomes at PR19.  In our report we set out that having clarity around the underlying principles and goals of the outcomes framework is the key to successfully building on the PR14 approach.  We also…

23.11.2016 – Thames Water Report

Thames Water published Economic Insight’s report Outcomes Framework at PR19, which assesses a number of issues relevant to the design of the outcomes framework at PR19.  In our report we assess the key issues that must be addressed in order to determine an appropriate approach to outcomes at the next price review. Our report can…