The European Competition Law Review has published an article by Madeleine Matos and James Harvey. In “Experimenting on consumers” they explore how different types of social information can influence consumer behaviour, using a lab-based economic experiment. Download: Experimenting on consumers
It is well established that “social information” is now an important input in purchasing decisions, maybe even more so that the one provided by suppliers or experts themselves.
James Harvey discusses how conducting experiments can be a useful technique for companies to find out what services their customers want and what they are willing to pay for them in an article for Utility Week – Testing the waters.
An analysis of returns in the UK mobile telecoms sector in the context of Ofcom’s Strategic Review of Digital Communications (DCR).
The way prices are presented as well as their levels, can affect competition and consumer welfare, we used a recent super-complaint by Which? to investigate.
Sam Williams gave a speech at the Marketforce conference on water reform as to how market participants could overcome customer inertia in water retail.
Analysing the variation in productivity growth between different sectors of the UK labour productivity statistics could provide the answer to unlocking productivity growth in the UK.
How can Government and its agencies work out whether the science & innovation campuses have been successful and how much to invest in them?
Hutchison Three UK hired Economic Insight to support its consultation response to Ofcom regarding the appropriate inflation measure to use in setting the annual license fees for 3G spectrum.
We suggest that firms view complaints as a means of gathering valuable customer insights – and that investing in good complaints handling can improve profitability.