REPORT: Future Customer Service Incentive for Water

Ofwat commissioned Economic Insight to consider how to provide water companies with incentives to improve their customer service levels. This report, written in association with specialist consumer insight firm Caroline Thompson Associates, focuses on how a new incentive mechanism should approach measuring, evaluating and comparing companies’ performance with respect to customer service outcomes. Download our…

29.11.2016 – Ofwat Report

Ofwat has today published Economic Insight’s report Future Customer Service Incentive for Water.  This report was written in association with specialist consumer insight firm Caroline Thompson Associates.  It considers how to provide water companies with incentives to improve their customer service levels.  It specifically focuses on how a new incentive mechanism should approach measuring, evaluating…