The International Journal of the Economics of Business has published a paper on water retail cost benchmarking. The paper is authored by Chris Pickard and Sam Williams (Economic Insight) and Professors Anthony Glass (University of Sheffield) and Professor Karli Glass (Loughborough University). The published research examines ways of estimating the efficiency of water company retail functions, building on models developed by Economic Insight as part of the PR19 price review process. The paper can be downloaded here.
