If at first you don’t succeed… Utility Week has published an article by James Harvey “If at first you don’t succeed…”. The article discusses the use of experiments in order to develop better customer engagement in regulated markets. DOWNLOAD: If at first you don’t succeed… PUBLICATION AUTHOR JAMES HARVEY RELATED PUBLICATIONS The UK Productivity Puzzle: A Survey of the Literature and Expert Views Further Evidence on Frontier Shift at PR24 Economic Insight’s Smarter Regulation Condoc Response
