The Legal Services Board (LSB) asked Economic Insight to analyse the supply-side characteristics of unregulated providers in the wills and estate administration, divorce and intellectual property areas.
Our report contains both qualitative and quantitative analysis, specifically, we undertook 45 interviews with unregulated providers, reviewed 250 unregulated providers’ websites, analysed he LSB’s legal needs surveys (small business and individual), held discussions with 11 regulatory and representative bodies and undertook a desk-based review of existing literature, Companies House data and online customer review sites.
The report details the characteristics of unregulated providers in each area and also considers the benefits and risks that they present to consumers.
