If at first you don’t succeed… Utility Week has published an article by James Harvey “If at first you don’t succeed…”. The article discusses the use of experiments in order to develop better customer engagement in regulated markets. DOWNLOAD: If at first you don’t succeed… PUBLICATION AUTHOR JAMES HARVEY RELATED PUBLICATIONS RIIO-3 Final Determinations – initial review The Cunliffe Review – lessons for energy network regulation Historical underinvestment and the regulatory framework
