Outcomes Framework at PR19

Thames Water commissioned Economic Insight to assess key issues that must be addressed in order to determine an appropriate approach to outcomes at PR19.

In our report we set out that having clarity around the underlying principles and goals of the outcomes framework is the key to successfully building on the PR14 approach.

We also find that a process, and evidence, that helps determine where customer value genuinely varies across companies, is critical.  Finally, a consistent and concurrent approach to outcomes and cost assessment is essential.